Good leaders don’t try to be the smartest person in the room.

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It’s said there are two rules that should be accepted working under a boss. The rule no. 1 is the boss is always right. The rule number 2 states that if the boss is wrong, then, refer to the rule number 1. The fact is a manager may not be always right. Most people feel the need to be right all the time. I’ve seen strong companies fail at the hands of a boss who was unwilling to accept others’ skills and ideas. When leaders accept that their role is not about having all the answers, a few things happen. They start to ask more questions, don’t take constructive criticism personally, and see things from a broader perspective.

As a leader, one of the most crucial skills is having the ability to admit you might not know the answer to every question. It’s okay to say, ‘I don’t know” or “I would need more information before I can make that decision?’ It is also important to delegate decision making with comments such as, ” Let me know what you think, I trust your judgement.”

Most people do not listen with the intent to understand; they listen with the intent to reply.” —Stephen R. Covey

As much as people love smart people and someone they can rely on for guidance, no one likes a know it all person. Listen more than you speak. Leaders who show some vulnerability are more authentic and approachable to their team. Employees will want to provide feedback and share ideas, because they know it will not fall on deaf ears. In the end, you have a more engaged and productive team, who feel valued and appreciated.

Working for a boss who needs to be always right can be very frustrating and demotivating. Such bosses don’t give employees opportunities to grow and develop and they resort to micromanaging. Micromanagement is a complete waste of everybody’s time. It sucks the life out of employees, fosters anxiety and creates a high stress work environment. In the end, smart people don’t stay for too long in these companies.

With advances in technology and unprecedented levels of change, leaders will need to hire people who are smarter than they are, and draw on the diversity and expertise of everyone in the room. This can be the difference between success and failure. Ultimately, your aim as a leader is to drive growth and innovation by surrounding yourself with a diverse team, who has complementary skills to yours. This takes humility and wisdom. Select the right people, provide them with the proper tools and get out their way.

Check out my latest Bestselling Book

 Leading the Workforce of the Future


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Listening is the Most Important skill a Leader can have.

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Listening is the most important skill a leader can master. It is the basis of so many other skills and traits that make up a leader. However, it is a tough skill to master as it requires us to be more present, attentive, engaged, open and flexible. Good listening skills in this digital era, due to information overload and shortened attention span, is fast becoming an endangered species. Listening involves paying and making nonverbal cues, appropriate to what is being said.

Many of us are guilty of starting a conversation and putting a thought or question out there, but we don’t give ourselves a chance to listen to what others have to say because we never stop talking, or we are so busy formulating our reply to what we assume they will say. Don’t just listen with the outer ear but with the inner ear. Listen with the intent to hear and understand.

The most important thing in communication is hearing what isn’t said. – Peter Drucker

Listening forms the foundation of good relationships. Why? Because it shows you care. Empathy and listening go hand in hand. You can’t display empathy or emotional intelligence if you do not listen. The quality of our listening determines the quality of our influence. Employees want to be heard and they want to be respected. Listening transmits that kind of respect and builds trust. This leads to more motivated and committed team members.

On average, we retain just 25 percent of what we hear, which is because of our busyness and lack of listening skills. What is your speaking to listening ratio? Listening is crucial to gaining a complete understanding of situations. Without this full understanding, one can easily waste everyone’s time by solving the wrong problem or merely addressing a symptom, not the root cause.

Titans as Blackberry, Kodak and Nokia have paid the price for leaders who refused to listen. Their leaders operated in a bubble and engaged in group think. The greater your success, the more you need to stay in touch with fresh opinions and perspectives and welcome honest feedback. Listening is the best way to know about your clientele needs to create a successful strategy. Raw truth is needed to make well-informed decisions and steer the organization in the right direction. Good leaders are active listeners.

” Leaders who don’t listen will eventually be surrounded by people who have nothing to say.” –Andy Stanley

It’s no secret that knowledge and wisdom are not gained by talking, but by listening. Listening includes listening to that “still inner small voice”. If something is wrong, just don’t try to justify it. Even if you get away with it for a time, eventually the piper must be paid. True integrity starts with listening.

As a leader, your job is to encourage others around you to be open and honest without a negative consequence. Listening leads to personal awareness and growth. If you do not listen, you will not growAdditionally, when employees offer their ideas and differing opinions – be open-mindedIt is always valuable to listen to your employees. The ground reality is very different from what you may think. It’s more realistic and practical

Poor communication comes with a high price tag. It accounts for businesses losing millions of dollars each year. Companies that remain strong in this competitive market, understand the need to embrace change and continuous improvement. More than ever, leaders will need to master the skill of “Lead with Listening.” The success of your business will depend on it!

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Work for someone who appreciates your ideas, loyalty and hard work.

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I worked for a company for 3 years and only got two interviews for internal jobs I applied for. I never got promoted even though I was acting in the position. One day I applied to another company, and was offered an amazing opportunity and within 6 months, they gave me a promotion. I ended up getting employee of the year. My old boss asked me to come back for the same promotion. I told him, “Thanks, but no thanks.”

As I look back, I am thankful for all the rejection I received from that previous employer. It was a blessing in disguise. Rejection hurts but don’t dwell on it or take it personally. If you focus on positive thinking, even the harshest defeat is only a stepping-stone. So if you didn’t get the job or promotion, don’t let it affect your self-worth, just think of it as. “I am not being rejected, I am being redirected to something better!” Why would you want to work for a company that does not appreciate your talents, hard-work or loyalty?

Rejection doesn’t mean you aren’t good enoughit means the other person failed tonotice what you have to offer. – Mark Amend

We spend over half of our lives at work. We all want a job that gives us a sense of fulfillment at the end of the day. Life is too short to put up with a job you dislike or a boss who treats you poorly. No amount of money can compensate for a toxic culture.

Too many of us are hanging around in places, relationships, jobs where we are not being valued – where the life is literally being sucked out of us. Why? Because of fear or lack of confidence in ourselves and in our abilities. We convince ourselves that we can stay in a job that makes us unhappy because we need the income or because we don’t believe we can find another job. But the truth is spending too much of it in a bad situation will make you miserable and it can affect your health.

Go where you are celebrated – not tolerated!

Working in an environment that you are merely tolerated will only hold you back. Instead try to work for loyal employers who appreciate your talents and will give you opportunities to grow and develop. If you dread Mondays, and the high point of your working experience is Friday or payday, then perhaps it’s time to start looking at other companies or perhaps starting your own business. The biggest challenge we all face throughout our career is to be brave enough to walk away when our loyalty and hard work are taken for granted. Speaking from experience, it’s a scary decision.

Change is scary, but there are really great positions/great companies out there. Know your worth. Even when the current situation tries to make you think otherwise. Network, volunteer and learn new skills. Start taking small steps to where you want to be. You deserve so much better!

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When Your Most Motivated Employees Become Quiet!

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My new boss told me to never be afraid to give feedback. The next Monday morning in a meeting, I happily shared my viewpoint on a new policy. Thereafter, I noticed my boss’s disposition towards me changed. He stopped talking to me. I was shunned. I even felt the effects of this in my monthly performance appraisal, where he noted, I was not supportive of the organization, and I needed to be a better team player. The picture was quite clear – truthful feedback was not appreciated.

Heather, a co-worker approached me and said, “You are new, honest feedback is just lip service, don’t fall for it.” I quickly learned loyalists and sycophants were appreciated, while realists were punished. They built a culture of “yes employees.” I knew I had so much to offer, yet I couldn’t. Six months later, my boss was fired. He made a mistake on a proposal that cost the company its biggest client. This could have been easily avoided if he had just asked for honest input.

Listening is the most powerful skill a leader can master but it requires humility.

Your employees are your most valuable asset. Don’t take your employees for granted or treat them poorly. They use your internal tools and systems and interact with customers. They are your best brand ambassadors. Loyalty is a two-way street. You can’t buy loyalty, but you can certainly foster and nurture it. Employees who have been pushed to the point where they no longer care, will not go the extra mile. They will not take the initiative to solve problems. They will end up treating customers the same way you treat them. Employees are the heart beat of the company. And if the heart stops beating…What will happen?

” Leaders who don’t listen will eventually be surrounded by people who have nothing to say.” -Andy Stanley

Titans as Blackberry, Kodak and Nokia have paid the price for leaders who refused to listen. Their leaders operated in a bubble and engaged in group think. I’ve heard managers complain that “my employees won’t speak up.” Instead of labeling them as bad or disloyal employees, these same managers should maybe look in the mirror and ask how those people ended up that way.

Research suggests you need to praise at least three times as much as you criticize to keep employees happy. Instead of being quick to criticize, be quick to point out some of the great things you see your employees doing. This will not only reinforce these positive actions with the employees that performed them but also encourage other employees to do the same.

As a leader, your job is to encourage others around you to be open and honest without a negative consequence. When employees offer their ideas and differing opinions – be open-mindedCompanies that remain strong in this competitive market, understand the need to embrace change and continuous improvement. More than ever, leaders will need to master the skill of “Lead with Listening.” The success of your business will depend on it!

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People do not quit companies, they quit toxic work cultures!

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resigned from a job because of the toxic work culture. Yes, the salary was great but the job was consuming all my time. You do owe your employer your best work everyday, but you don’t owe your employer your personal life or health.

A toxic work environment results from a failure of leadership starting at the top of the organization and filtering all the way down. You cannot fix a toxic culture with imposing vision and mission statements. It takes more than some catchy phrases to create a great culture. It’s been my experience that toxic work cultures are caused by bad bosses. This is because of their corrosive effects on employee morale and job satisfaction.

The effects of a toxic work culture are far reaching. Just look at Wells Fargo; misdeeds went on for years, in plain light of day, and nothing changed until the problem got too big to be ignored. Yet aftershocks are still taking place.

A toxic workplace will never change as long as management allows bullying, gossiping, unprofessionalism, favoritism and office politics to occur. These behaviors undermine trust and are associated with empire building, rather than people building. People building promotes teamwork. Teamwork is all about collaboration and support for each other.

“There is no magic formula for great company culture. The key is just to treat your staff how you would like to be treated.” – Richard Branson

Toxicity is lethal to growth, innovation and creativity. It can also make employees sick. Disengaged employees, high turnover, poor customer relations and lower profits are examples of how the wrong culture can negatively impact the bottom line.

When people leave your organization, find out why. (Exit Interviews) Consequently, when people stay with your organization, find out why (Stay Interviews). It’s important to act on feedback and make the necessary changes. Show employees you are interested in creating a healthy workplace environment.

A strong culture is a common denominator among the most successful companies. The Golden Rule still applies today. “Treat others as you would like to be treated.” It’s important that managers focus on relationship building and encourage a family atmosphere at work. Get to know your employees, meet them where they are and be flexible. If you want a great company culture start with implementing kindness, empathy, respect, transparency, accountability, humility, authenticity and integrity in your core values.

If you are an employee in a toxic workplace. I would like to let you know that it is possible to replace your job. You don’t have to stay stuck in a dead-end job that consumes your life. There are many great companies out there, where owners and top management understand how to treat people right. Start taking small steps to where you want to be. You deserve so much better! Send out resumes, take courses online, learn new skills and make sure to Network. Maybe it’s even time to start your own business. Life is too short for anything else!

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